Refund Policy, Terms of Use and Privacy Policy
Effective Date: 24 December 2025
This Cancellation & Refund Policy applies to all Training Programs, One-to-One Consultations, Strategy Calls, and Digital Marketing Services offered by us (“we”, “our”, “us”).
By enrolling in our training, booking a consultation, or purchasing any digital marketing service, you agree to the terms outlined below.
1. Our Refund Philosophy
We believe in clarity, fairness, and transparency.
Our services involve time-bound expertise, preparation, strategy, intellectual effort, and resource allocation. Once work begins, these efforts cannot be reversed or resold.
This policy balances client fairness with practical operational realities.
2. Definitions
- Client / You: Any individual or business purchasing our services
- Services: Training programs, consultations, audits, strategy sessions, and digital marketing execution
- Commencement of Work: Any preparation, analysis, onboarding, communication, research, scheduling, or delivery effort initiated after payment
- Working Day: Any day excluding Sundays and Indian public holidays
3. Cooling-Off Period (Limited Refund Eligibility)
You may request a full refund within 12 hours of payment, provided:
- No training session has been attended
- No consultation has been conducted
- No strategy, audit, onboarding, or preparation work has commenced
Once work begins, the cooling-off period automatically expires.
4. Non-Refundable Services & Components
The following are strictly non-refundable once payment is made:
- One-to-one consultations, calls, or strategy sessions (completed or missed)
- Training sessions already attended (live or recorded)
- Digital marketing audits, account reviews, strategy documents, or reports once shared
- Setup work, onboarding, research, planning, or internal preparation
- Missed sessions due to client no-show or late arrival
- Payment gateway fees, taxes, or transaction charges
5. Partial Refunds (Where Applicable)
Partial refunds may be considered only at our discretion if:
- A long-term service is cancelled midway
- The request is made in writing with valid reasoning
- Work completed can be clearly separated from remaining scope
Refund Calculation Formula:
Refund Amount = Total Paid – (Completed Work Value + Non-Recoverable Costs)
Completed work includes time spent, expertise applied, resources allocated, and deliverables already created.
6. Training Programs (Live / Recorded / Hybrid)
- No refunds once training access is granted or sessions have started
- No refunds for partial attendance or inability to continue
- No transfers to another person unless explicitly approved in writing
- Recorded content access is considered service delivery
7. Consultation & Strategy Calls
- All consultation and strategy calls are non-refundable
- Rescheduling is allowed once, if requested at least 24 hours in advance
- No-shows or same-day cancellations result in forfeiture of fees
8. Digital Marketing Services
For SEO, Ads, Social Media, Funnels, or Consulting retainers:
- Work is considered commenced once onboarding, analysis, or setup begins
- No refunds after execution starts
- Results depend on multiple external factors and are not guaranteed
- Dissatisfaction does not automatically qualify for a refund
9. Client Delays & Inactivity
If the client:
- Fails to provide required inputs
- Remains unresponsive for 15 calendar days
- Delays approvals or feedback
The project may be paused or closed without refund, as resources and time are already allocated.
10. How to Request a Refund
To request a refund (if eligible):
- Email: mail.amninder@gmail.com
- Subject: Refund Request – [Registered Phone / Email]
- Include: Reason for request and payment details
We will acknowledge within 2 working days and communicate a decision within 3 working days.
Approved refunds are processed within 5–7 working days after the communication of the decision to the original payment method.
11. Service Quality Concerns
If you believe service delivery did not meet agreed scope:
- Notify us in writing within 7 days of service delivery
- We may offer clarification, correction, or rework where reasonable
Refunds are not automatic and remain discretionary.
12. When Refunds Are Not Possible
Refunds will not be provided in cases of:
- Change of mind
- Personal, financial, or scheduling issues
- Lack of results or expectations mismatch
- Services marked as non-refundable at purchase
- Violation of our terms or misuse of training material
13. Final Authority
All refund decisions rest solely with us and shall be final, binding, and non-negotiable.
14. Governing Law
This policy is governed by the laws of India, and any disputes shall fall under the jurisdiction of Indian courts.